Help

Five short answers to the questions new users ask first.

Contact Support

Email support@thalos.ai for anything — bugs, billing, workshop licenses, or general questions. We aim to reply within 24–48 hours.

When you're signed in you can also use the Feedback button in the bottom-right of the app to send a bug report, suggestion, or billing question without leaving the page.

Getting Started

Pail is a hosted set of MCP tools your coding agent can call to upload files, ask you questions, render diagrams, track progress, and hand off work. Each tool call returns a URL you can open in any browser.

If you have not signed in yet, start at sign-in. After your first sign-in you land on the welcome page, where pail issues your personal API key and walks you through three first actions: install the MCP server, upload an artifact, and ask a question.

Reference: docs landing, recipes, install for Claude Code.

Project Workflow

A "project" in pail is a tag you pass when creating an artifact. There is no separate project resource — projects are just a free-form label on shares, decisions, statuses, and reviews. Pass project="my-app" on any tool call and pail groups the resulting URL with everything else carrying that label.

The three tools that compose the typical project flow:

  • share — upload an artifact (Markdown, notebook, CSV, image, diff) and get a hosted URL.
  • preview — host an ephemeral built site (React/Vue/Astro) at a unique URL so a reviewer can click through.
  • ask — pause the agent until you approve, reject, choose between options, or answer a free-form question.

Read the overnight-approval recipe for the canonical share-then-ask pattern.

Prompt Builder

Pail does not ship a separate prompt builder. The closest equivalents are:

  • The per-tool docs at /docs, each of which lists the prompt phrases your agent recognises as a call to that tool (for example "share this as a pail link" calls share; "leave me a to-do" calls ask with kind="todo").
  • The recipes index — copy-pasteable agent prompts and the resulting tool calls for the most common workflows.

If you want a graphical prompt builder, watch the blog — it is on the roadmap but not yet a shipped surface.

Workshop License

Workshop attendees receive one year of Pro-tier Pail access redeemed against the email address they registered with. After the workshop the grant lands automatically the next time you sign in with that email — there is no code to enter.

The grant covers Pro-tier action allowance, longer TTLs, and the preview tool. It does not auto-renew; at the end of the year your account drops to the free tier unless you upgrade via Stripe.

See /pricing for the underlying plan details. If your grant is missing, email support@thalos.ai with the email address you registered for the workshop.

Billing

Pail uses Stripe for paid plans. The free tier needs no payment method; Pro and Team are subscriptions managed through Stripe Customer Portal.

To start a subscription, open your dashboard while signed in and click Upgrade to Pro. To change card, download invoices, or cancel, click Manage billing in the same place — this opens the Customer Portal in a new tab.

Billing questions: billing@thalos.ai. Refund policy and full terms: /legal/tos.